【作者】 安美荣；

【导师】 张翠英；

【作者基本信息】 山西大学 ， 图书馆学， 2005， 硕士

【摘要】 历来如何更好地为用户服务一直是图书馆发展追求的终极目标,提供服务是图书馆活动的根本目的。网络技术的飞速发展和网络用户的出现正在改变着图书馆传统的为用户服务的模式,网络环境下,图书馆正在积极探索更好地为网络用户服务的模式。 现阶段,图书馆为网络用户服务的开展状况如何呢?本论文从实证调研的角度出发,把美国图书馆作为比较对象,指出中国图书馆在为网络用户服务中的欠缺,并提出笔者的建议。本文的目的在于能从调研结果分析实际服务的状况。 本文首先探讨了网络用户的特殊性,从广义和狭义两个方面界定了网络用户的概念,指出其一般性需求和特殊需求。然后进入中美的公共图书馆和大学图书馆共计20所图书馆的网站,分别对其为网络用户的服务进行了网上调查,运用比较分析法和综合归纳法,对调查结果进行了分析,总结出中美图书馆为网络用户服务各自的特点。随后从不同的角度和不同的侧面,即从服务项目设置、服务项目内容、服务对象和服务理念等方面比较了中美图书馆为网络用户服务的相同点、不同点、中国图书馆所存在的差距。由于公共图书馆和大学图书馆的服务宗旨和服务对象不同,在涉及到二者的区别时,笔者分别进行了比较。针对所作的比较,提出了中国图书馆为网络用户服务的改进建议。建议分为两部分,一部分是图书馆要完善现有的服务,如要完善网上预约及续借服务、各馆之间要加强合作、加大对网络用户的教育培训力度;另一部分是针对目前尚未开展的服务,进行了积极的探讨,如提供对弱势群体的服务、将服务和效益相结合、将网络用户的评价纳入考核体系、提高图书馆为网络用户的服务意识等。 本文旨在以实证研究指导理论和实践建设,以期对我国图书馆为网络用户服务的发展和数字图书馆的建设及服务的完善提供有裨益的参考。更多还原

【Abstract】 How to serve for the users satisfactorily is the goal of the library. With the rapid development of the network technology and the appearance of the network users, the libraries are changing the traditional service model for the users. Under the circumstance of the network, the libraries are actively exploring the model how to serve for the network users.Now, how do the libraries serve for the network users? From the angle of survey, the paper regards the American libraries as compared object, points out the deficiency that the Chinese libraries exist in serving for the network users and comes up with the suggestions. The purpose of the paper is to analyze the actual service condition according to the survey result.The paper firstly discusses the particularity of the network users, gives their broad and narrow conception and analyzes their general and special requirements. Then through entering the Chinese and American libraries’ web sites, the paper takes up the Internet survey about the libraries’ service for the network users. By using the comparison, synthesis and induction, the paper analyzes the result of the survey and the service character of these libraries. Next, from the different points, that is, from the setup of the service item, the content of the service, the object of the service and the theory of the service, the paper compares the service differences for the network users between the Chinese libraries and American libraries. As there is difference between public library and university library in service tenet and service object, so sometimes the paper compares them respectively. Aiming to the problems existed, the paper comes up with the suggestions for the Chinese library to improve the service for the network users. This part is divided into two portions. One is to better the current services. The other is what the author suggests.更多还原