政府绩效评估的群众满意度标准研究

【作者】 高刃锋；

【导师】 王军；

【作者基本信息】 中共中央党校 ， 政治学理论， 2005， 硕士

【摘要】 目前,政府绩效评估已成为各国公共管理学界和民众普遍关注的热点问题,政府绩效评估能够促使政府治理更为公开、更为科学、更具责任意识并不断推进政治民主化。然而,政府绩效评估极其复杂,尤其是标准问题更是众说纷纭、莫衷一是。我国的绩效评估研究刚刚起步,还很不完善,研究方法上仍然存在很大的局限性,仍以定性描述为主,缺少定量化的测量和评价工具;只有高度抽象的原则,缺乏相关性、针对性和可操作性。因此,寻找绩效评估的基本标准无疑具有重大的理论和现实意义。本文试图以政治思想家的理论、我们党的宗旨、我们国家的性质为依据,来构建我国政府绩效评估的基本标准,并使其具有可操作性。 本文运用公共管理理论、人民主权理论、现代民主理论,采用因素分析法、比较法、文献分析法等来分析论证了我国政府绩效评估应以群众满意度为基本标准及相关测评体系。 本文共分四部分,第一部分提出我国政府绩效评估应以群众满意度为基本标准,并从三个方面进行了论证。即政府公共管理本身的性质决定了政府绩效评估应以群众满意度为基本标准;政府绩效评估的特性要求其应以群众满意度为基本标准;不断推进政治民主化的要求也决定了政府绩效评估应以群众满意度为基本标准。 第二部分阐明了群众满意度的构成要素,并进一步论证了这些要素应作为评估标准的必要性。其构成要素包括廉洁状况满意度、受益程度满意度、经济管理满意度、环境满意度、市场监管满意度、工作效率满意度和政务公开满意度。 第三部分介绍了群众满意度标准的测评体系,包括测评方法、测评机构及测评的程序。 第四部分指出了以群众满意度为基本标准评估政府绩效应注意的问题。即首先要政府信息公开,让群众充分了解政府及其行为;其次要把握好主要公众评价与次要公众评价、现实评价与历史评价、局部性评价与全局性评价的关系。 确立以群众满意度为基本标准来评估政府绩效是一个艰辛的探索过程。但是随着政治民主化程度的不断提高,随着政府公共管理与服务的不断改善,随着人民民主意识的不断增强,这一标准一定能够得到确立并逐步完善、实施。更多还原

【Abstract】 At present, governmental performance evaluation has already been a hot issue that the educational circles of public management in every country and the people focus on. Governmental performance evaluation can urge governmental governance to be more open, more scientific, and more responsible and to push forward the progress of political democratization continuously. However, governmental performance evaluation is very complex, especially the standard problem is still a confusion and people can not agree on it with each other. Governmental performance evaluation in our country is just beginning, still not very perfect. The research methods are bounded mainly with qualitative depiction, lack of measuring of quantification and appraisal facilities, and with highly nonfigurative principles, lack of relativity, direction and operability. Therefore, it is doubtlessly of great meaning in theory and reality to study the basic standards of performance evaluation. This article tries to take the theories of political thinkers, the goal of our party and the nature of our nation as the basis to construct the basic standards of governmental performance evaluation and to make it operative. This article makes use of the public management theories, people’s sovereignty theories and modern democracy theories and adopts factor analysis method, comparison method, documents analysis method and so on to analysis and prove government performance evaluation in our country should take crowd’s satisfaction as basic standards and related appraisal system. This article is divided into four parts. The first puts forward the government performance evaluation in our country should take crowd’s satisfaction as standard and it carries on the argument from four parts. It is that the property of governmental public management itself decides that governmental performance evaluation should take crowd’s satisfaction as the basic standards; the characteristic of the valuation requests the government performance evaluation should take crowd’s satisfaction as the basic standard; the request of advancing the political democratization also comes to a decision that the government performance evaluation should take crowd’s satisfaction as the basic standard continuously. The second part clarifies the content and the composing main factors of crowd’s satisfaction, and further argues the necessity of these factors as the valuation standard. These main factors include the satisfaction of incorruption, benefit, economy management, environment, market supervision, work efficiency and the openness of governmental affairs. The third part introduces the appraisal system of the crowd’s satisfaction, including appraisal methods, appraisal organization and appraisal procedure. The forth part points out the problems the governmental performance evaluation based on the standard of crowd satisfaction should pay attention to. That is, on the one hand, the governmental affairs should be open to make sure of the crowd’s full understanding of the government and its behavior; on the other hand, it is necessary to deal good with the relationships between the main public evaluation and other public evaluation, between actuality evaluation and history evaluation, and between partial evaluation and overall evaluation. It is an arduous process to evaluate the governmental performance with the basic standard of crowd’s satisfaction. But along with continuous raising of the political democratization degree, along with continuous improving of the government public management, and along with strengthening of people’s democracy sense, this standard can certainly be established, be perfected and be implemented gradually.更多还原