【作者】 乐国玲；

【导师】 李树丞；

【作者基本信息】 湖南大学 ， 企业管理， 2005， 硕士

【摘要】 知识经济时代，集知识、资讯、科技于一体的知识型员工受到越来越多的关注和重视，他们运用掌握的知识帮助企业的产品和服务增值。与有形资本掌握在少数投资者手里不同的是，企业的知识资本是分散在每个知识型员工的头脑中的。因此，如何管理和提高知识型员工的绩效是现在许多企业管理层关心的重要问题。 本文首先介绍了国内外关于员工绩效影响因素的研究动态，并结合知识型员工的发展现状及研究现状提出了本文的研究内容与研究思路。 其次，分析了知识型员工的概念及特征，并就我国的知识型员工绩效管理存在的问题进行分析。主要包括：绩效观点方面存在的问题；知识型员工绩效评价方面存在的问题；绩效报酬方面存在的问题。在此基础上提出了对知识型员工绩效进行管理的必要性。 然后，本文分析了知识型员工绩效的定义、特征及衡量标准，并结合知识型员工的特性及其绩效特性，对知识型员工的绩效影响因素进行理论探讨。从个人方面看，知识型员工的绩效主要受个人的努力程度、工作动机、个人能力、组织承诺等几个因素的影响；从组织方面看，知识型员工的绩效受激励、机会、工作环境、工作特征因素及工作资源因素的影响。 接着，文章根据国内外有关员工绩效影响因素的研究成果以及本文对知识型员工绩效影响因素的分析结果，提出了有关知识型员工绩效影响因素的五个理论假设，在这五个假设的基础上，对三百多名企业知识型员工进行非随机抽样调查，然后利用统计软件对这些调查数据进行统计分析，来论证这五个理论假设。 文章最后是就其的理论分析结果和实证结果提出了几点提高知识型员工绩效的建议，包括：重视对知识型员工的培训；为知识型员工营造相互尊重、信任和公平的工作环境；重视对知识型员工的激励；对知识型员工进行工作轮换和工作丰富化；重视知识型员工职业生涯规划的管理。更多还原

【Abstract】 In the era of knowledge economy, the knowledge workers who assemble knowledge, information, science and technology will receive more and more attention. They use their knowledge to add enterprises’ products and service values. Compared to tangible assets controlled by minority investors, enterprises’ knowledge capitals disperse in the knowledge workers’ brain. So, how to manage and increase knowledge workers performance is an important issue that many enterprises management concern about.Firstly, the author introduces the status of overseas and domestic research about influential factors of employees’ performance. Then, the author brings forward the papers’ research contents and methods on the basis of enterprises knowledge workers’ actuality.Secondly, the author analyses knowledge workers’ concept and characteristics. Besides, the author shows the problems of knowledge workers’ performance management in our country. The problems conclude these aspects: performance points of view, performance appraise and performance recompense. Base on these, the author narrates the necessary to manage knowledge workers performance.Thirdly, the author explains knowledge workers performance’s concept and characteristics, and explores influential factors of knowledge workers performance combining with knowledge workers’ characteristics and their performance characteristics. From individual, individual efforts degrees, work motive, individual capability, and organization contentment will influence knowledge workers performance. From organization, incentive degrees, opportunity, work environment, work characteristics and work resources will affect knowledge workers performance.Then, the author puts five hypotheses about influential factors of knowledge worker performance and influential degrees of performance. The hypotheses are on the basis of the conclusion of this paper and research results about influential factors of employees’ performance overseas and domestic. Following this, the author carries out non-random sample survey over 300 knowledge workers. Then, uses statistical soft to analyze the samples, and demonstrates the five hypotheses.Finally, the author puts forward some tactical suggestions about how to increase knowledge workers performance base on the conclusion of the theoretic analysis and empirical study. The followings are the suggestions. Attach importance to the train for knowledge worker. Build the work environment of mutuality esteem, trust and justice. Pay attention to the incentive on knowledge worker. Transform and be affluent in knowledge workers’jobs. Manage knowledge workers’ profession career programming.更多还原