酒店职业化管理的制度与人文思考

【作者】 王寿鹏；

【导师】 卢昌崇；

【作者基本信息】 东北财经大学 ， 旅游管理， 2003， 硕士

【摘要】 酒店业的竞争最终归结为人才的竞争，这已成为业界共识。国家旅游局将2004年的培训主题定为“旅游企业职业经理人主题培训”，从政策上体现了对人力资源的重视。作为国内最早开放的行业之一，我国酒店业已经拥有一大批具备先进管理理念，拥有丰富从业经验的人才，但在职业化人才培养方面，仍和西方发达国家有较大差距，虽然近年来有关职业经理人队伍建设的呼声日益高涨，相关政策也陆续出台，但仍显得流于形式，缺乏操作性。 本文通过对我国酒店业人力资源现状的分析，对职业化管理和职业管理理论的介绍，提出在酒店业人才建设过程中，职业经理人的提法失之全面，应倡导全员职业化的思路，并探索了职业化管理的制度建设的基本框架，同时，创造性地把职业化管理和职业生涯管理结合起来进行分析，认为制度建设应建立在文化与社会环境的基础之上，做为酒店，应该探索把人本管理落到实处的制度与文化的契合。 研究中注重从多学科的角度出发，以管理学、社会学的基本理论为理论基础，以人力资源开发为着眼点，同时考虑酒店行业人才培养的特性，提出本文的观点并加以论述。 全文在结构上分为七个部分：第一部分是为导论，主要提出选题的依据、文章的创新、文献介绍、研究方法与视角等内容；第二部分是有关问题的理论准备，主要介绍了职业与职业生涯管理、职业化与职业化管理等理论，并探索了职业化管理与职业管理契合的可能与必要；第三部分是我国酒店业人力资源及职业化管理的现状，论述了我国酒店业职业化方面已经取得的成果和目前面临的问题；第四部分探讨了在我国酒店业实施职业化管理的必然趋势；第五部分是全文的主体，主要是探讨了酒店职业化管理制度建设的核心步骤，重点是对职业化标准的开发、职业化评价和职业化改进的论述；第六部分是对职业化管理和职业管理的文化与社会思考，重点并未放在微观的酒店文化建设方面，而是提出了对酒店职业发展的一些宏观认识；最后一部分是结语。 内容提要旦口绝里巴巴里里里里巴里里巴巴只 应该说，本文对酒店职业化建设和酒店职业方面的探索仅仅是初步性的，很多问题还有待做深入的实证研究与后续研究，笔者将在以后的日子里继续对此领域加以深入探索，期望对我国酒店管理理论与实践做出自己的贡献。更多还原

【Abstract】 It is well known that the competition of hospitality is reduced to talent competition. As the earliest opened industry, hotel industry possess an army of well-exerienced and qualified personnel with advanced management idea. However, rising voice of building professional manager team and the implementation of related principles which is disappointedly dismanipulatible can not fill the gap of fostering professionalized personnel between China and the western countries.This thesis advocates whole-member professionalization by analysing the existing state of hotel human resource and introducing theories of professionalization management,and also probes system construction frameworks. Meantime the author creatively contends that system construction should be based on cultural and social environment, combining the professionalization management and career management.The thesis presents the argument which are supported by the principles of management and sociology from the view of human resource and features of hotel training.There are seven sections. The first chapter brings forward preference, innovation, research method and views. The second chapter, theory preparation, introduces the theory of career and career management, and professionalization and professionalization management, this chapter also discusses the possibility and necessity of integration of professionalization management and career management. The third chapter, according to the achievements and problems in this industry, shows the existing state of human resource and professionalization management. In the forth chapter, it is argued that professionalization management in hospitality is an inevitable trend. The fifth chapter, the main section, discusses key steps in hotel system construction of professionalization management, especially mentioningdevelopment of professionalization standard , improvement and evaluation of profesionalization. The sixth chapter culturally and socially ponders over professionalization management, emphasising on macroscopical understanding instead of on microscopical construction of hotel culture. The seventh chapter, the last one, is the conclusion.This thesis just gave a rudimentary image of hotel professionalization and career, leaving much positive research to do. The author will make contribution to the theory and practice ,and further studying in this field.更多还原