IT企业中知识管理与技术创新作用机理研究

【作者】 周笑磊；

【导师】 陈劲；

【作者基本信息】 浙江大学 ， 企业管理， 2003， 硕士

【摘要】 随着世界经济全球化的发展与知识经济的到来，中国的IT企业必须通过知识管理来提高自身的技术创新能力，以加强自身的竞争优势。特别是中国加入WTO，中国企业必定走向国际市场，参与国际竞争，为了企业的生存和发展，IT企业迫切需要从观念上深入了解知识管理的本质和内容，以便制定实施切合自身发展的知识管理体系，提高技术创新绩效，最终实现在激烈竞争的国际市场上占有一席之地。 本文在总结以往知识管理研究的基础上，结合中国IT企业的现状，提出了基于文化要素、组织要素、IT要素的知识管理模型，并把知识管理看成是一个系统过程，提出知识管理行为和知识管理产出的概念，建立知识管理与技术创新绩效之间的概念模型。 在研究过程中本文采用案例分析和问卷调查相结合的方法，获得实证所需的数据，共调研了58家IT企业，并最终收集有效问卷146份。而后，本文通过建立结构方程(SEM)的方法，采用Amos软件作为调试初始概念模型的工具，并得出最优模型，使其与收集的数据之间的匹配程度非常高，从而证明了最优概念模型的可行性和可信度。通过对Amos模型输出结果的分析，文章深入透彻地分析了最优概念模型内部各因素的作用机理，并为IT企业的知识管理建设提供了一些具有实际意义的建议。本文研究的主要结论如下： 1．影响知识管理的三个企业要素之间是相关的，包括文化要素、组织要素、IT要素。 2．以上这三个企业要素通过影响知识管理行为，导致知识管理的产出，并最终影响技术创新绩效。 3．企业要素对知识管理及技术创新绩效的影响既包括直接路径影响，同时还存在间接路径影响。 4．组织因素除了直接影响知识管理行为外，也通过直接路径的形式影响知识管理产出，因此组织要素是目前影响知识管理效果最为重要的企业因素。 5．IT要素除了直接影响知识管理行为外，通过直接路径的方式影响技术创新绩效。更多还原

【Abstract】 With the development of globalization and knowledge economy, Chinese IT enterprises have to implement Knowledge Management (KM) in order to enhance technology innovation ability and form core-competence. Especially with the China entrance to WTO, it is necessary for Chinese companies to realize the importance of Knowledge Management to achieve technology innovation performance and become competitive in international market. Such kind of condition should be considered seriously and Knowledge Management should also be paid more attention. Therefore, it is critical for Chinese IT firms to have deep insight into the relationship between Knowledge Management and Technology Innovation.Based on the analysis on plenty of former theories about KM and research on current condition within Chinese IT companies, this paper firstly supposed a conceptual modeling of Knowledge Management that could probably exit within IT firms. Therefore, we visited more than 50 Chinese IT firms for interview and sent about 185 questionnaires by email or postal mail to collect necessary dates. At last, 146 effective questionnaires were received and became test date in this paper. Then, we used SEM (Structural Equation Modeling) to examine orient conceptual modeling and Amos Graphics was taken as analysis tool. After evaluation and adjustment, an optimal and updated conceptual modeling was obtained, which successfully met all the raw dates. Afterwards, we viewed all the text outputs produced by Amos and analysed those results to make clear all the relationship among this model. Finally, case study was also used in this thesis to prove the practical function of the optimal conceptual model.There are 5 main conclusions that can be drawn from this thesis:1. IT factor, Culture factor and Structural factor are the three different aspects of enterprise factor that can affect Knowledge Management. All of them are related with each other.2. All the three enterprise factors can affect Knowledge Behavior, then Knowledge Output and finally Technology Innovation Performance. This is a proven path.3. All the effects within this model include direct effect and indirect effect.4. Besides direct effect on Knowledge Behavior, structural factor has directeffect on Knowledge Output. So structural factor is the most critical one capered with other 2 factors.5. Besides direct effect on Knowledge Behavior, IT factor has direct effect on Technology Innovation Performance.更多还原