【作者】 王颖；

【导师】 高其才；

【作者基本信息】 清华大学 ， 民商法， 2003， 硕士

【摘要】 本文从消费者权益保护的角度对我国服务业侵权所涉及的基本法律问题进行了分析和探讨，初步构建了一个与“产品责任”相对应、以“服务提供者责任”为核心概念的相对独立的制度框架。"产品"与“服务"是满足消费者生活需求的两个方面，它们共同组成了“消费”的完整体系。在我国，产品责任制度已经取得迅猛的发展，在消费者权益保护方面迈出了重要的一步。但是在服务领域，无论是现有立法还是学界研究，都不够系统，明显地滞后于产品责任制度的发展，这种情况不仅大大妨碍了整个消费者权益保护体系的成熟和完善，同时也非常不利于我国服务业的健康发展。因此，我们迫切需要在现有法律的基础之上完善对服务业的法律规范。本文中，作者首先结合各国立法、学理研究和我国社会发展的实际情况论证了在我国建立独立的“服务提供者责任”制度的必要性和可行性，并阐释了该名称的恰当性。在这此基础上，作者分别讨论了“服务提供者责任”的性质、该制度的归责原则、构成要件等问题，从而完成了对这一法律制度的基本界定和分析——服务提供者责任在性质上属于侵权责任；适用过错责任原则但应当采用过错推定；该责任由服务缺陷、损害后果、因果关系和过错构成。最后，作者按照受侵害权利的不同类型分析了各种情况下服务提供者责任所涉及的损害赔偿问题，包括消费者权益保护法所特有的惩罚性损害赔偿问题，从而对这一法律规则制度完成了基本的构建。更多还原

【Abstract】 The thesis aims to establish a separate legal system governing the liability of service providers from the angle of consumer protection.Consumers, to meet their daily needs, use both service and products. So how well consumers are protected depends on the legal system governing each of the two aspects. In China, the system of product liability has been established for a relatively long period of time and rapid progress has been made. However, as to the legal issues concerning consumer’s remedies against defaults in service, China does not have efficient legal instruments to tackle the problems. This has caused huge number of problems and hinders the progress of the consumer protection campaign in China and the successful development of Chinese service industry as well. Therefore, systematic research must be conducted to change the situation. In this thesis, the author firstly discusses the necessity and feasibility of setting up a separate system of "liability of service providers" in China, and further demonstrates why the system should be so named. Then, through detailed analysis, the author explains that the legal instrument of the liability of service providers should belong to the family of tort law, that the "fault liability principle" should apply but the service provider should be presumed to have fault until the opposite is proved, and that the liability is based on four criteria-default in service, loss, causation, and fault on the side of the provider. In the last part, the author further analyzes the issue of compensation under different circumstances. Through these parts, the thesis describes the fundamental features of the system of liability of service providers. It is the author’s sincere hope that more students would join in the research to push forward the development of our consumer protection campaign and the healthy growth of our service industry.更多还原