【作者】 李军锋；

【导师】 龙勇；

【作者基本信息】 重庆大学 ， 技术经济及管理， 2003， 硕士

【摘要】 在如今的企业里，巨大的市场压力使得企业经营者开始越发关注企业的竞争能力，只有不断提升企业自身的竞争能力，才能在激烈的市场竞争中立于不败之地。技术水平的提升是企业竞争能力提升的重要环节，质量管理对于企业来说是企业经营的重要内容从而对提升竞争能力也有着很大的推动作用。自从先进制造技术的概念提出以来，企业的经营者就对新技术的应用趋之若骛。但先进制造技术的应用在现实中却并不是总能够带来企业绩效的明显改善，使得人们对先进制造技术的应用产生了一些困惑。由此，很多企业经营者与学者对先进制造技术的应用与企业管理活动的关系开始进行关注，并研究它们之间的关系。本文实际上是我的导师所承担的香港中文大学与重庆大学合作运营管理课题的一部分，属于该课题的阶段性成果。本文研究的是先进制造技术、质量管理与企业绩效之间的关系，这样的研究目前在国内运营管理学界是不多见的，具有很大的开创性，也希望能够为未来的研究打下一些基础，指出一些方向。本文使用的方法主要是结构方程模型的方法，采样的范围是重庆市制造类企业。经过小样本调查与大样本调查两个阶段并对变量指标的可靠性与有效性进行分析后，我们得出结论认为先进制造技术水平对企业质量管理水平有着显著的正向影响，企业质量管理水平对企业的绩效水平有着显著的正向影响，而虽然先进制造技术水平对企业的绩效并无显著的影响，但通过与质量管理工作的共同作用，它对企业绩效还是有着一定的间接影响。我们还对先进制造技术与质量管理维度的关系做了探讨，并认为先进制造技术对质量管理的所有维度都有着显著的正向影响。最后，我们又分析了重庆市制造企业质量管理活动的核心活动与基础活动问题，结果表明，尽管重庆市制造企业的质量管理活动不能按照国外学者的标准被分作基础与核心活动，但两者在内容上是接近的，我们就此提出了一些质量管理的建议。本文的贡献还在于提出了一整套实证研究中有关先进制造技术、质量管理与绩效的指标体系，它对于未来的研究有很大的借鉴意义。更多还原

【Abstract】 In present enterprises, the runners begin to pay more attention to competitive capabilities due to huge market pressure. Only the enterprise’s competitive capability is enhanced, can the enterprise operate healthily in the market. The advancement of technology level is important part of the enhancement of enterprise’s competitive capability. Likewise, quality management plays a very important role in pushing enterprise’s competitive capability because it is major content of enterprise operation. Since the conception of advanced manufacturing technology (AMT in short hereinafter) is raised, the runners of enterprises purse new technologies so much. But in reality the application of AMT cannot always improve the enterprise’s performance, people feel so puzzled about the application of AMT. Therefore, more and more managers and researchers start to focus on the relationship between AMT application and enterprise management practices and do study on them. Actually, this study is one part of a joint project on enterprise operations management between Hong Kong Chinese University and Chongqing University. My supervisor is in charge of this project. The findings in this paper are the early result of that project.In this paper, we study the relationship among AMT, quality management and performance. Such kind of study is now rare in the field of operations management in china and it has great meaning of initiation. We hope our result can be useful for future studies and we can give some study directions in this field. We use structural equation modeling mainly in this paper to analyze. The sample is Chongqing manufacturing enterprises. After doing two-stage study, i.e. pilot study and large sample study, and testing the reliability and the validity of variables in this paper, we conclude that level of AMT has positive impacts on level of quality management and level of quality management has positive impacts on enterprise performance. Although level of AMT has no positive impacts on enterprise performance, it has indirect effects on enterprise performance through the mediating function of quality management. We also discuss the relationship between AMT and the dimensions of quality management. The results show that AMT has positive impacts on all dimensions of quality management. Finally, we discuss infrastructure practices and core practices of quality management practices. We find that Chongqing manufacturing enterprises’ quality <WP=6>management practices are similar in content with foreign studies results although it cannot be divided into infrastructure practices and core practices. According to above findings, we give some suggestions to Chongqing manufacturing enterprises on quality management. The contributions of this study lie in that we put forward a set of index to measure AMT, quality management and performance in empirical study. It may be useful in future study.更多还原