【作者】 黄梅；

【导师】 李明德；

【作者基本信息】 四川大学 ， 工商管理， 2003， 硕士

【摘要】 在当今经济发展与企业竞争中，人力资源已成为直接构成企业核心竞争力的关键性战略资源，人力资源管理日显重要。工作分析是人力资源管理的基础性工作，它是招聘与选拔、培训与开发、绩效考核与薪酬设计的依据，对企业进行有效的识人、选人、用人、育人、留人具有重要保障作用。保险企业也不例外。 笔者作为TP人寿保险有限公司成都分公司工作分析小组的骨干，承担了整个工作分析的组织、程序设计、相关调查问卷、表格工具的设计、相关人员的指导与培训工作以及工作说明书的整理成册。更重要的是提出360度工作分析法并用此法对公司工作分析进行了再分析，完善修正了原工作说明书。同时该工作分析研究的结果实施运用有效，得到了公司的认可，并作为分公司的规范性文件为公司的运作与发展提供帮助。 本研究也存在一些不足，主要是工作分析结果的修正面还较小；对于工作分析结果的运用还不够深入。 本研究共分为四部份：一、阐述了工作分析的理论基础：二、对TP公司进行了全面的工作分析；三、用角色组理论分析了TP公司中岗位职责冲突产生的原因，由此提出了360度工作分析法并对原工作分析进行了再分析：四、对TP公司的工作分析及再分析作出了评价，评估了此次工作分析的作用和不足。更多还原

【Abstract】 In the development of economy and competition of enterprises, the human resource has become a critical component of an enterprise’s stratagemical competitive resource. Human resource management is becoming more and more crucial. Job Analysis, the basis of human resource management, which is the gist of recruitment and choice, training and development, performance appraisal and salary design, provides firm guarantee for an enterprise to have effective employment. And that is also true with insurance corporations.The writer, as the main member of the Job Analysis Group of Chengdu Branch of TP Life Insurance Co. Ltd., is in charge of the organization of job analysis, design of analysis flow, design of questionnaires and forms, training of involved employees, and the compilation of job instructions. A more important contribution of the writer is the introduction of 360-degree Job Analysis Method and the application of this method in the Job Analysis to perfect the original job instructions. The researching results of the writer’s Job Analysis have been applied into practical use as formal files in the management branch corporation.There are also some problems left in the research: the scope of correction in Job Analysis results is not large enough; and the application of Job Analysis results is not exhaustive either.The structure of this paper is as follows: Section 1 introduces some basic theory of Job Analysis; Section 2 is the Job Analysis for the corporation; Section 3 analyzes the reasons for the occurrences of "Job Responsibility Confliction" with role group theory, and further puts 360-degree Job Analysis Method and analyzes the original Job Analysis again; Section 4 evaluates the Job Analysis and secondary analysis, points out the contributions and shortcoming of this research work.更多还原