【摘要】 民生投诉热线节目包含谈话、调解、督政三重交际场景，主持人借助不同受话人设计构件引导受话人。谈话场景中，主持人利用旁支序列修复引导事件描述，并为场外观众补充背景信息；调解场景中，利用预备序列为根序列的追责和调解进行认知框架上的准备，提升调解效率，同时借道德义务讨论，向场外听众开展价值宣教。监督场景中，主持人用反问句的负面事理立场谴责过错方，通过负极立场对齐引导公众批判错误行径，完成其“服务民生”“督政”的公共媒体使命，同时向场外观众宣传政府形象和法律规范。更多还原

【Abstract】 Public complaint hotline programs involve three communicative scenarios: conversation, mediation, and government supervision. In questioning sequences, hosts guide recipients by employing different components of recipient design. In conversational scenarios, hosts primarily utilize repair in side sequences to steer the description of events and supplement background information for off site audiences. In mediation scenarios, hosts employ pre sequences to prepare the cognitive framework for accountability and mediation in base sequences, thereby enhancing mediation efficiency. Discussions on moral obligations within pre sequences also serve to convey values to off site listeners. In supervisory scenarios, hosts use rhetorical questions to express negative epistemic stances toward wrongdoers and align public criticism of misconduct through negative stance alignment, thereby fulfilling their public media mission of “serving the people” and “overseeing governance,” while also promoting government image and legal norms to off site audiences.更多还原