【摘要】 人民群众对饮用水水质安全和健康风险非常关注，近年来涉及龙头水在色度、异味、浑浊度等感官性状上的投诉呈现日益增多的趋势，S市在2023—2024年间就出现了区域性、规模性的水质感官性状异常投诉。针对龙头水的色度、异味、浑浊度投诉案例，开展了投诉成因验证研究，旨在分析水质感官性状指标异常的机理，为水务行业有效处理类似投诉提供科学依据和技术指导，为居民普及水质安全的科学知识。更多还原

【Abstract】 The people are very concerned about the safety and health risks of drinking water quality. In recent years, there has been an increasing trend of complaints related to organoleptic indices such as color, odor, and turbidity of tap water. From 2023 to 2024, S city has experienced regional and large-scale complaints about abnormal organoleptic indices of water quality. This article focuses on the complaint cases of color, odor, and turbidity of tap water, and conducts a verification study on the causes of complaints. The aim is to analyze the mechanism of abnormal sensory indicators of water quality, provide scientific basis and technical guidance for the water industry to effectively handle similar complaints, and popularize scientific knowledge of water quality safety for residents.更多还原