【摘要】 目的 了解重庆市“互联网+护理服务”试点医院患者服务体验现状，为相关政策制定提供依据。方法 基于马斯洛需要层次理论自行编制“互联网+护理服务”患者服务体验调查问卷，对重庆市3个试点区8所医院的522例患者进行调查。结果 患者对试点服务体验总分为(130.62±14.64)分，得分最高的维度为生理需要[(4.28±0.47)分],最低的维度为自我实现需要[(3.91±0.92)分]。多元线性回归分析结果显示，患者生活自理能力、月收入、照顾者协助程度是患者服务体验的主要影响因素(均P<0.05)。结论 患者对“互联网+护理服务”总体体验较好。在服务费用、平台界面设置、应急处置、隐私保护等方面有待加强。建议结合患者的差异化需求不断优化护理服务，提升患者体验。更多还原

【Abstract】 Objective To understand the current status of patient service experience in "Internet Plus Nursing Services" pilot hospitals in Chongqing, and to provide reference for policy formulation.Methods Based on Maslow′s hierarchy of needs theory, a self-designed questionnaire on patient service experience in "Internet Plus Nursing Services" was developed.A survey was conducted among 522 patients from eight hospitals in three pilot districts/counties in Chongqing.Results The participants scored 130.62±14.64 for the pilot service.The dimension with the highest score was physiological needs [(4.28±0.47) points], while the lowest was self-actualization needs [(3.91±0.92) points].Multiple linear regression analysis revealed that patients′ self-care ability, monthly income, and the level of caregiver assistance were the main factors influencing their service experience(all P<0.05).Conclusion Patients generally reported a favorable overall experience in "Internet Plus Nursing Services".However, improvements are needed in areas such as service fees, platform interface design, emergency response, and privacy protection.It is recommended to conti-nuously optimize nursing services by addressing patients′ diverse needs to enhance their experience.更多还原