【摘要】 在政府绩效不断优化的今天，如何进一步提升公民对公共服务的满意度成为学术界和政府共同关注的热点议题。对政民互动的关注超越了传统以公共服务绩效为核心的解释框架，促使学界对公民满意度的有效解释更多地聚焦于公共服务供给过程中的政民合作关系。论文以“政民距离”为核心概念，将其定义为公民基于与政府机构的时空疏离度以及与政府官员的社会差异性所形成的复合性心理感知，并深入探讨其对公民满意度的影响机制。论文基于竞争性理论推演提出三组理论假设，并结合2019年“中国城乡社会治理调查”与手工收集的额外信息，分析了空间距离、时间距离和社会距离对公民满意度的影响。研究发现:第一，公民与政府之间的空间距离和时间距离越远，公众对地方政府的满意度越高，而政民社会距离的缩小并未带来公民满意度的提升。第二，政民距离通过期望调整与认知重构两种机制作用于满意度。第三，政民距离的影响随着个体政治身份差异而有所不同。论文为决策者提供了全面理解当代中国公民满意度来源的新视角，有助于更精准地把握和响应公民需求。更多还原

【Abstract】 As government performance continues to improve,how to further enhance citizen satisfaction with public services has become a central concern for both academia and government. A closer examination of government-citizen interactions makes it possible to move beyond the traditional performance-centered explanatory framework,redirecting scholarly attention toward the collaborative relationship between the government and the public in the delivery of public services as a more effective explanation for citizen satisfaction. This study introduces government-citizen distance as a core concept,defining it as citizens ’composite psychological perception based on the spatiotemporal separation from government agencies and social identification with government officials. We develop and test competing hypotheses to explain the mechanisms through which government-citizen distance influences citizen satisfaction. Drawing on the 2019China Social Governance Survey( CSGS) and manually collected data,this study examines the effects of spatial,temporal,and social distance on citizen satisfaction. The results show that the greater the geographic and temporal distance between citizens and the government,the higher the public’s satisfaction with local government,whereas narrowing social distance does not lead to increased citizen satisfaction.Moreover,government-citizen distance affects citizen satisfaction through shaping public expectations of government responsibility and reconstructing their perceptions of the government. Further,the impact of government-citizen distance varies with citizens’ political identity. This study offers decision-makers a novel perspective on the sources of citizen satisfaction in contemporary China and supports more precise and responsive public management.更多还原