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运动式治理视角下改善患者就医体验政策特征及推进策略研究

Research on policy characteristics and advancement strategies for improving patient healthcare experiences from the perspective of campaign-style governance

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【作者】 张明; 胡豫; 戴丹云; 张义丹; 许栋;

【Author】 ZHANG Ming;HU Yu;DAI Danyun;ZHANG Yidan;XU Dong;Union Hospital, Tongji Medical College, Huazhong University of Science and Technology;

【通讯作者】 许栋;

【机构】 华中科技大学同济医学院附属协和医院;

【摘要】 公立医院是推进健康中国建设的核心战略力量,也是改善医疗服务、提升患者就医体验的主战场。笔者基于三轮行动计划政策梳理,分析了“改善医疗服务行动计划”运动式治理的特征及成效。基于典型案例剖析潜在不足,包括运动式治理政府统筹有待强化、运动式治理可持续性不足、边际效益下降等,从加强政府统筹、完善制度安排、增强医院内生动力等方面提出改进建议。

【Abstract】 Public hospitals are the core strategic force in advancing the "Healthy China" initiative and serve as the primary battleground for improving medical services and enhancing patient healthcare experiences.Based on a review of three phases of action plans,this study analyzes the characteristics and effectiveness of the "Action Plan for Improving Medical Services" from the perspective of campaign-style governance.Through case studies,potential shortcomings is identified,including the need for stronger governmental coordination,insufficient sustainability of campaign-style governance,and diminishing marginal benefits.Recommendations for improvement are proposed from the aspects of strengthening government coordination,improving institutional arrangements,and enhancing hospitals’ internal motivation.

【基金】 湖北省卫生健康委员会面上项目(WJ2023M043)
  • 【分类号】R197.32
  • 【下载频次】199
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