【摘要】 自2020年起，浙江大学医学院附属第二医院客户服务中心通过构建高效入院服务模式，采取业务整合、“多能岗”队伍建设、一站式院前准备中心、信息互联互通、检查集成预约、跨院区床位统筹管理、精准收治等措施，有效提升了入院服务、院前检查效率，缩短了等候入院天数、择期手术患者待术日，入院服务满意度得分显著提高。更多还原

【Abstract】 Since 2020,the Customer Service Center at the Second Affiliated Hospital of Zhejiang University School of Medicine has implemented an efficient admission service model.Through service integration,multi-skilled staff development,a one-stop pre-admission preparation center,information interoperability,integrated examination appointments,cross-campus bed coordination,and precise patient admission,the hospital has effectively improved admission services and pre-admission examination efficiency.This model has reduced waiting days for admission and pre-surgery wait times for elective surgery patients,significantly increasing admission service satisfaction scores.更多还原