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医院感染管理科护士情绪劳动表现策略与工作倦怠的相关性分析及职业应对策略

Analysis on the correlation between emotional labor performance strategies and job burnout among nurses in the hospital infection management department and occupational coping strategies

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【作者】 刘春红; 刘淑珍; 殷华增; 陈勋;

【Author】 LIU Chunhong;LIU Shuzhen;YIN Huazeng;CHEN Xun;Huangdao District Traditional Chinese Medicine Hospital;Drug and Medical Device Brigade, Market Supervision Administration of Huangdao District;

【通讯作者】 陈勋;

【机构】 青岛市黄岛区中医医院; 山东省青岛市黄岛区市场监督管理局药械大队;

【摘要】 目的 探讨医院感染管理科护士情绪劳动表现策略和工作倦怠相关性,提出具体的职业应对策略。方法 2024年7月,选择3所综合医院的感染管理护士共60位,发放一般情况调查问卷,采用Grandey编制的情绪劳动表现策略量表、Maslach等编制的工作倦怠量表(MBI),对医院感染管理科护士运用情绪劳动表现策略量表、工作倦怠量表展开调查,使用SPSS22.0统计学软件与采用Pearson分析两者之间的相关性。结果 医院感染管理科护士的情绪劳动表现策略中,深层表现与工作倦怠呈显著负相关,表面表现与工作倦怠呈显著正相关(P<0.05);除了自然表现和护士的护龄显著正相关(P<0.01),表面表现、深层表现均在上升后有所下降;自然表现、深层表现可增加护士工作倦怠表现的工作无成就感,而表面表现则使个人成就感有所降低。结论 医院感染管理科护士应合理运用情绪劳动表现策略,减少工作倦怠,医院管理者也应采取相应措施促进护士的职业健康发展。

【Abstract】 Objective To explore the correlation between emotional labor performance strategies and job burnout among nurses in the hospital infection management department, and put forward specific occupational coping strategies. Methods In July 2024, a total of 60 nurses in charge of infection management from 3 general hospitals were selected. A general situation questionnaire was distributed to them. the emotional labor display rules scale compiled by Grandey and the Maslach burnout inventory(MBI) compiled by Maslach and others were used. Nurses in the hospital infection management department were surveyed using the emotional labor display rules scale and the Maslach burnout inventory. The statistical software SPSS 22.0 was employed, and Pearson analysis was adopted to analyze the correlation between the two. Results Among the emotional labor performance strategies of nurses in the hospital infection management department, deep acting was significantly negatively correlated with job burnout, while surface acting was significantly positively correlated with job burnout(P<0.05). Except that natural acting was significantly positively correlated with the length of nursing service(P<0.01), both surface acting and deep acting decreased after rising. Natural acting and deep acting could increase the sense of job ineffectiveness in the manifestation of job burnout among nurses, while surface acting reduced personal accomplishment. Conclusion Nurses in the hospital infection management department should rationally use emotional labor performance strategies to reduce job burnout, and hospital administrators should also take corresponding measures to promote the occupational health development of nurses.

  • 【分类号】R192.6
  • 【下载频次】29
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