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公立医院综合绩效管理体系优化研究——基于麦肯锡7S模型
Study on Optimizing the Comprehensive Performance Management System in Public Hospitals——Based on the McKinsey 7S Model
【摘要】 卫生健康领域高质量发展的深入推进,对公立医院绩效管理提出了新的要求。案例医院基于麦肯锡7S模型,从战略、结构、制度、风格、人员、技能和共同价值观7个维度,深入探究绩效管理优化措施,包括构建四维综合绩效评价体系和“四位一体”绩效考核体系、完善内部管理架构和制度、强化人员培养与技能提升、塑造独特的绩效管理文化,实现了医院运营效率、医疗服务质量和员工满意度的多重提升,为公立医院高质量发展提供了有益借鉴。
【Abstract】 The deepening advancement of high-quality development in the health sector has imposed new demands on performance management in public hospitals. Based on the McKinsey 7S model, the case hospital conducts an in-depth exploration of performance management optimization measures across seven dimensions of strategy, structure, systems, style, staff, skills, and shared values. This includes establishing a four-dimensional comprehensive performance evaluation system and a "four-in-one" performance appraisal system, refining internal management structures and systems, strengthening personnel development and skill enhancement, and fostering a distinctive performance management culture, which has achieved multiple improvements in hospital operational efficiency, healthcare service quality, and employee satisfaction, providing valuable insights for the high-quality development of public hospitals.
【Key words】 McKinsey 7S Model; performance management; comprehensive evaluation system; high-quality development;
- 【文献出处】 卫生经济研究 ,Health Economics Research , 编辑部邮箱 ,2025年10期
- 【分类号】R197.322
- 【下载频次】370