【摘要】 探索和理解基于人工智能技术的图书馆知识管理服务，研究重构知识管理服务框架体系，为图书馆转型升级提供了新视角和新路径。本文搭建了由学术资源层、智能服务层、用户体验层、协同环境层和安全保障层组成的知识管理服务平台，并以西安交通大学图书馆实际应用为例，构建了智能知识获取与发现、学术支持创新工具、个人学习中心建设、AI馆员的智能交互体验等知识管理服务体系。人工智能技术正在不断改变知识的理解、组织和获取方式，从而助力图书馆提供更加便捷、精准和个性化的知识服务。更多还原

【Abstract】 This article explores the application of artificial intelligence (AI) in innovating library knowledge services,aiming to reconstruct knowledge management frameworks and provide new perspectives and pathways for library transformation and advancement.A multi-layered AI-driven knowledge service platform has been established,consisting of academic resources,intelligent services,user experience,collaborative environments,and security guarantees.Using the case of Xi’an Jiaotong University library,the study illustrates the development of a comprehensive knowledge management system featuring intelligent knowledge acquisition and discovery,innovative academic support tools,personalized learning center development,and interactive experiences with AI-powered librarians.Artificial intelligence technology is continually changing the understanding,organization,and acquisition of knowledge,thereby assisting libraries in providing more convenient,precise,and personalized knowledge services.更多还原