【摘要】 目的 探讨柔性管理理念对精神专科医护人员职业压力及工作满意度的影响。方法 分别对2022年12月至2023年12月柔性管理理念实施前(389例)和实施后(386例)精神专科医护人员进行问卷调查，比较职业压力量表、明尼苏达满意度问卷短式量表、科室管理满意度量表等指标，评定医护人员职业压力、工作满意度及科室管理满意度。结果 柔性管理实施后职业压力量表的职业任务问卷评分、个体紧张反应问卷评分及其子问卷平均分均较实施前降低(P<0.01);个体应对资源问卷评分中的社会支持、理性处事子问卷评分较实施前降低(P<0.01),而休闲及社会保健子问卷评分较实施前差异无统计学意义(P>0.05);明尼苏达满意度问卷短式量表及医护人员对科室管理满意度量表评分均较实施前升高(P<0.01)。结论 柔性管理理念的实施减轻了医护人员的职业压力，提高了医护人员对工作、科室管理的满意度，有利于调动其工作积极性，最终提升工作效率和医疗服务质量。更多还原

【Abstract】 Objective To explore the impact of flexible management concept on occupational stress and job satisfaction among psychiatric medical staff. Methods A questionnaire survey was conducted on psychiatric medical staff before the implementation(389 cases) and after the implementation(386 cases) of flexible management concept from December 2022 to December 2023. Occupational stress scale, Minnesota satisfaction questionnaire short form scale, and satisfaction with department management scale were used to evaluate the occupational stress, job satisfaction and satisfaction with department management among medical staff. Results In the occupational stress scale, the occupational task questionnaire score, the individual stress response questionnaire score and the average scores of its sub-questionnaires were lower than those before the implementation(P<0.01). In the individual coping resources questionnaire, the scores of social support and rational conduct sub-questionnaire significantly decreased compared with those before the implementation(P<0.01), while the scores of leisure and social care sub-questionnaire had no obvious changes compared with those before the implementation(P>0.05). The scores of Minnesota satisfaction questionnaire short form scale and medical staff’s satisfaction with department management scale were higher than those before the implementation(P<0.01). Conclusion The implementation of flexible management concept can reduce the occupational stress of medical staff, improve their satisfaction with work and department management, help mobilize their enthusiasm for medical work, and eventually improve work efficiency and quality of medical service.更多还原