【摘要】 目的 了解妇产科门诊患者就医人文关怀体验现状及影响因素，为管理者采取针对性措施提高妇产科门诊护理服务水平提供参考。方法 通过便利抽样法，采用一般资料调查表及门诊患者就医人文关怀体验调查问卷，对25个省(市、区)64所医院的4 512例妇产科门诊就医患者进行调查。结果 妇产科门诊患者就医人文关怀体验得分为(4.34±0.55)分。家庭月收入、付费类别、医院是否回访、门诊流程满意度是妇产科门诊患者人文关怀体验的影响因素(均P<0.05),共解释19.4%的变异。结论 妇产科门诊患者就医人文关怀体验处于中上水平，影响因素较多。建议管理者多措并举为妇产科门诊患者打造全流程关怀服务，改善患者就医体验。更多还原

【Abstract】 Objective To explore the level and factors associated with humanistic care experiences among outpatients attending obstetrics and gynecology clinics, and to provide references for developing targeted measures to improve the quality of nursing care in outpatient settings.Methods Using convenience sampling, 4,512 outpatients attending obstetrics and gynecology clinics from 64 hospitals in 25 provinces(municipalities, autonomous regions) were surveyed with a general information questionnaire and the Outpatient Humanistic Care Experience Questionnaire.Results The average score of humanistic care experience among obstetrics and gynecology outpatients was 4.34±0.55. Monthly household income, payment type, whether the hospital conducted follow-ups, and satisfaction with outpatient processes were identified as influencing factors of humanistic care experience(all P<0.05), which could explain 19.4% of the total variance.Conclusion The humanistic care experience of outpatients in obstetrics and gynecology clinics is at a moderate to high level, with multiple influencing factors. Managers should implement comprehensive measures to reshape the whole-process caring service for these patients and improve their healthcare experience.更多还原