【摘要】 数字技术推动公共服务供给方式变革，赋能公共服务的协同治理路径创新与高质量发展。现有研究大多将数字技术推动政府内部协同治理作为研究场域，但协同治理不仅包括政府内部，还包括与外部主体的跨界协同。此外，数字技术驱动的协同治理并非仅仅将数字作为治理工具，而应超越技术，实现以公共服务供给能力提升为核心的组织结构变革与制度创新。论文结合浙江省Y市非警务事项协同处置案例，梳理了非警务事项协同组织体系的建设过程、协同响应运行流程、协同响应制度建设等内容，以充分说明数字技术赋能公共服务协同响应的实现机制。研究发现，数字技术赋能公共服务协同响应需要综合考虑组织、技术、制度要素。研究认为，通过数字技术赋能党领导下多主体协同的公共服务组织统合机制、跨界协同的闭环响应机制、协同响应的长效保障机制，能实现公共服务跨界供给。其中，技术赋能公共服务协同响应离不开组织牵引，组织界面与组织结构网络重塑离不开技术赋能，技术与组织持续发力则离不开制度保障，三者共同作用于公共服务协同供给能力提升与公共服务高质量发展。更多还原

【Abstract】 Digital technology drives the transformation of public service delivery methods,empowering innovative paths for collaborative governance and high-quality development of public services. Existing research primarily focuses on the internal collaboration within government facilitated by digital technology,whereas collaborative governance encompasses not only internal government collaboration but also cross-boundary collaboration involving external entities. Furthermore,digital technology-driven collaborative governance should not merely treat technology as a governance tool; it must transcend technology to achieve a transformation in organizational structure and institutional logic centered on enhancing public service delivery capabilities. This study examines the case of Y City ’s collaborative handling of non-policing matters,outlining the process of building the organizational system for handling non-policing matters, the operational processes for collaborative responses, and the content of institutional development for collaborative responses,thereby fully illustrating the mechanisms through which digital technology empowers collaborative responses in public services. The research finds that empowering collaborative responses in public services through digital technology requires a comprehensive consideration of organizational,technological,and institutional factors. It posits that through digital technology,the integration mechanism of public service organizations led by the Party,the closed-loop response mechanism for cross-boundary collaboration,and the long-term guaranteed mechanism for collaborative responses can effectively achieve cross-boundary supply of public services.Notably,the technological empowerment of collaborative responses in public services is inseparable from organizational guidance,the reshaping of organizational interfaces and structures relies on digital empowerment,and the sustained efforts of technology and organization depend on institutional guarantees. Together,these three elements contribute to enhancing public service delivery capabilities and achieving high-quality development of public services.更多还原