【摘要】 人工智能的快速发展正在重塑公共管理的运作模式与职能范畴，但相关理论建构与实证研究的发展相对滞后。近年来，人工智能在公共管理领域的广泛应用引发了大量争议，其应用价值与潜在风险成为学界关注的焦点。目前，针对公民对公共管理中人工智能应用态度的系统研究仍较为不足。论文通过2×2×2调查实验，考察了公民在公共部门场景中对人类工作者与人工智能的信任差异，并分析了任务复杂程度与公共领域的调节作用。结果显示，公民普遍对人类工作者表现出更高的信任水平。进一步分析发现，在生命、安全等具有庄严价值的情境下，人类工作者的信任度显著高于人工智能；而在金钱、物质等世俗价值领域中，信任度差异则不显著。相关发现为人工智能在公共管理领域的科学应用提供了理论依据，也为其实践中的有效引导提供了参考。更多还原

【Abstract】 The rapid development of artificial intelligence(AI) is reshaping the operational models and functional scope of public administration. However, theoretical frameworks and empirical studies lag behind practical applications. In recent years, the widespread adoption of AI in public administration has sparked considerable controversy, with growing debates on its value and potential risks. At present,systematic investigations into citizens, attitudes toward AI applications in public administration remain limited. This study employed a 2×2×2 experimental survey to examine the differences in citizens, trust toward human officials and AI in public sector scenarios, while analyzing the moderating effects of task complexity and domain values. Results show that citizens, generally exhibits higher levels of trust in human officials. Further analysis reveals that in contexts involving solemn values such as life and safety, trust in human agents significantly exceeds that in AI; whereas in domains concerning secular values such as money and material interests, the trust gap is not statistically significant. These findings provide a theoretical foundation for the scientific deployment of AI in public administration and offer practical guidance for its effective governance.更多还原