【摘要】 在数字时代,以数字技术赋能残疾人服务高质量供给既是践行“完善残疾人社会保障制度和关爱服务体系”的时代要求,亦是残疾人事业发展研究的重要议题。数字政府、数字社会等领域建设发展的理论与实践表明,数字技术赋能是理念革新、技术融合、组织再造和制度建设的统一。通过对现有残疾人服务供需两侧的分析发现,残疾人服务在供给侧需要加强多元主体协同合作、扩大有效供给以提升整体服务水平,在需求侧需要精准识别需求、跨越数字鸿沟以增强服务的均衡性和可及性。基于此,杭州市遵循数字技术赋能的理论逻辑,打造了涵盖康复、教育、就业等十大业务,以全生命周期为理念、以数字基建为基石、以三端架构为组织、以制度体系为保障的全生命周期数智助残服务体系。杭州市的创新实践表明,实现数字技术赋能残疾人服务高质量供给,要从四个方面一体推进,即明确建设理念、加强顶层设计;秉承智能集约、融入发展大局;坚持需求导向、重塑服务逻辑;健全制度保障、确保长效发展。更多还原

【Abstract】 In the digital era, empowering the quality provision of disability services with digital technologies not only fulfills the demand of the era, namely improving the social security system and caring service system for persons with disabilities, but also is a crucial research topic related to the development of the cause of persons with disabilities. Theoretical and practical advancements in digital government and digital society construction have demonstrated that digital empowerment constitutes an integration of conceptual innovation, technological convergence, organizational restructuring and institutional development. The supply-demand analysis of the current disability services revealed that on the supply side, there exists a need to strengthen multi-stakeholder collaboration and expand effective service provision to enhance overall service quality, and on the demand side, requirements have emerged for precise demand identification and bridging the digital divide to improve the service balance and accessibility. In response, following the theoretical logic of digital technology empowerment, Hangzhou has established a Whole Life Cycle Digital Intelligent Disability Assistance Service System encompassing 10 service domains including rehabilitation, education, employment and so on, with the whole life cycle as the philosophy, digital infrastructure as the cornerstone, an architecture of three service ports as the management and implementing organizations, and institutional frameworks as the safeguard. Hangzhou’s innovative practice demonstrates that realizing quality provision of disability services with digital technology empowerment requires coordinated advancement in four dimensions, namely clarifying development concepts and strengthening the top-level design; adhering to intelligent integration and aligning with broader developmental contexts; maintaining demand-oriented approaches and reshaping service logic; improving institutional safeguards and ensuring sustainable development.更多还原