【摘要】 为促进无接触配送新模式的完善，提升冷链食品质量，发展新质生产力，探究食品冷链无接触配送风险因素内部的影响机制。基于国家标准文件和相关文献，系统分析无接触配送模式特点，构建包含6个一级指标及17个二级指标的食品冷链无接触配送风险指标体系；综合运用模糊决策实验室与网络层次分析法(FDANP)评价各级风险，确定因素之间的因果影响关系并量化风险因素权重。结果表明：一级指标中，信息风险、人员风险、冷链技术与设备风险能够影响其他风险因素；二级指标中，自然灾害、交货时效性、运输规划最优性等因素是关键风险因素。未来可从提升信息化水平、重视应急能力和增强监管力度3个方面完善食品冷链无接触配送新模式。更多还原

【Abstract】 In order to promote the improvement of the new mode of contactless delivery, improve the quality of cold chain food, and develop new quality productive forces, it is necessary to study the internal influence mechanism of risk factors of contactless delivery of food cold chain. Firstly, the characteristics of the contactless delivery mode were systematically analyzed based on the national standard documents and related literature, and the risk index system of the contactless delivery of food cold chain was constructed, including six first-level indicators and 17 second-level indicators. Then, the FDANP was used to evaluate the risks at all levels, determine the causal relationship between the factors, and quantify the weight of the risk factors. The results show that information risk, personnel risk, cold chain technology, and equipment risk can affect other risk factors in the first-level indicators. Among the second-level indicators, factors such as natural disasters, delivery timeliness, and optimal transportation planning are the key risk factors. In the future, the new mode of contactless delivery of food cold chain can be improved from three aspects: improving the level of informatization, attaching importance to emergency response capabilities, and enhancing supervision.更多还原