【摘要】 签派员的能力是航空公司运行控制的重要组成部分，对签派员进行画像有利于航空公司对员工各方面能力的了解，为今后工作分配提供理论支撑。结合相关研究，构建签派员胜任能力指标，通过问卷调查的形式获得签派员自身能力标准，使用主成分分析法提取出影响签派员能力指标的主标签分别为：成熟程度、专业程度、友善程度；再根据主成分标签，采用K-Means聚类对签派员原始数据进行聚类分析，得到三种类型签派员形象，分别为工作型员工、合作性员工、决策型员工。结果表明，签派员用户画像可以实现对签派员现阶段能力的掌握，有助于对员工培养提供参考依据，有效提高航空公司运行管理情况。更多还原

【Abstract】 The ability of dispatchers is an important component of airline operational control. Portraying dispatchers is beneficial for airlines to understand the various abilities of employees and provide theoretical support for future work assignments. Based on relevant research, construct competency indicators for dispatchers, obtain their own capability index through questionnaire surveys, and use principal component analysis to extract the main labels that affect the competency indicators of dispatchers, which are maturity,professionalism, and friendliness; Based on the principal component labels, K-Means clustering was used to perform clustering analysis on the original data of dispatchers, resulting in three types of dispatcher images:work oriented employees, cooperative employees, and decision-making employees. The results indicate that the user profile of dispatchers can help to grasp their current abilities, provide reference for employee training,and effectively improve the operational management of airlines.更多还原