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高质量发展背景下公立医院职工满意度调查分析

Investigation and analysis of employee satisfaction in public hospitals under the background of high-quality development

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【作者】 陆琳琳刘海军左姣朱婉露鲍敦鹏杨柳丰江王国平

【Author】 LU Linlin;LIU Haijun;ZUO Jiao;ZHU Wanlu;BAO Dengpeng;YANG Liu;FENG Jiang;WANG Guoping;Yijishan Hospital Affiliated to Wannan Medical College;College of Humanities and Management,Wannan Medical College;

【通讯作者】 王国平;

【机构】 皖南医学院附属弋矶山医院皖南医学院人文与管理学院

【摘要】 目的 了解高质量发展背景下某公立医院职工满意度现状。方法 2022年3月23日至2022年4月22日采取“国家卫生健康委员会职工满意度调查表”对安徽省某地级市某三级甲等综合医院在职职工进行整群抽样调查。结果 职工满意度总分为(72.14±10.59)分。薪酬福利、发展晋升、工作内容与环境、上下级关系、同级关系5个维度得分分别为(16.14±4.18)、(13.10±3.45)、(17.29±2.38)、(10.40±1.50)、(15.20±1.83)分。不同工作年限、工作岗位、职称职工满意度得分比较,差异均有统计学意义(P<0.05)。不同性别职工薪酬福利、工作内容与环境维度得分比较,差异均有统计学意义(P<0.05)。不同工作年限职工满意度各维度得分比较,差异均有统计学意义(P<0.05)。不同工作岗位职工满意度各维度得分比较,差异有统计学意义(P<0.05)。不同职称职工薪酬福利、发展晋升、上下级关系、同级关系维度得分比较,差异有统计学意义(P<0.05)。结论 该医院职工满意度总体向好,为促进医院高质量发展,应关注满意度较低的职工及得分较低维度。

【Abstract】 Objective To understand the status quo of employee satisfaction in a public hospital under the background of high-quality development.Methods From March 23,2022 to April 22,2022,a cluster sampling survey was conducted on the employees of a tertiary general hospital in a prefecture-level city in Anhui Province by using the National Health Commission Employee Satisfaction Questionnaire to analyze their job satisfaction.Results The total score of employee satisfaction was(72.14±10.59) score.The scores of five dimensions of salary and welfare, development and promotion, work content and environment, supervisor-subordinate relationship and peer relationship were(16.14±4.18),(13.10±3.45),(17.29±2.38),(10.40±1.50) and(15.20±1.83) score, respectively.There were statistically significant differences in the satisfaction scores of employees with different working years, jobs and professional titles(P<0.05).There were significant differences in the scores of salary and welfare, work content and environment dimensions between different genders(P<0.05).There were statistically significant differences in the scores of each dimension of employee satisfaction survey among different working years(P<0.05).There were statistically significant differences in the scores of each dimension of employee satisfaction in different jobs(P<0.05).There were statistically significant differences in the scores of salary and welfare, development and promotion, superior-subordinate relationship and peer relationship among employees with different professional titles(P<0.05).Conclusion The overall satisfaction of the hospital ′s employees is good.In order to promote the high-quality development of the hospital, attention should be paid to employees with lower satisfaction and lower scores.

【关键词】 公立医院职工满意度调查
【Key words】 Public hospitalsEmployeesSatisfactionInvestigation
【基金】 安徽省高校人文社科重点项目(SK2019ZD19)
  • 【文献出处】 现代医药卫生 ,Journal of Modern Medicine & Health , 编辑部邮箱 ,2024年15期
  • 【分类号】R197.3
  • 【下载频次】78
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