【摘要】 参照服务质量(Service Quality, SERVQUAL)量表模型，应用文献分析法和专家咨询法，构建了家庭医生签约服务质量评价指标体系。该指标体系包含有形性、可靠性、响应性、保证性与移情性5个一级指标和24个二级指标，为科学评价家庭医生签约服务质量提供了有效的测评工具。更多还原

【Abstract】 Based on the Service Quality(SERVQUAL) Model, a quality evaluation index system for contracted family doctor services is constructed by using literature analysis and expert consultation. This index system includes five primary indicators, including tangibility, reliability, responsiveness, assurance and empathy, as well as 24 secondary indicators, which provides an effective evaluation tool for scientific evaluation of the quality of contracted family doctor services.更多还原