【摘要】 [目的/意义]从用户需求视角探索高校未来学习中心服务内容，为后续相关研究和实践提供参考。[方法/过程]采用网络调查及文献分析方法调研22所“双一流”高校未来学习中心现有服务内容，通过专家咨询及讨论梳理出26个服务项目。基于Kano模型设计问卷并进行用户调查，运用Kano模型分析法、满意度指数分析法识别各项服务所属类型。[结果/结论]高校未来学习中心用户需求包括3个必备型、9个期望型、6个魅力型、8个无差异型，针对不同需求类型从设施服务、空间服务、信息服务、教学服务、培训与个性化服务6个维度提出高校未来学习中心服务优化建议。更多还原

【Abstract】 [Purpose/Significance] This paper explores the service content of future learning centers in universities from the perspective of user needs to provide reference for subsequent related research and practice. [Method/Process]Based on web survey and literature analysis on the existing service contents of the future learning centers in 22 “double first-class” university libraries, the paper sorted out 26 service projects through expert consultation and discussion. Based on the Kano model, it designed and conducted a questionnaire for user surveys, and identified the types of services with the methods of Kano model analysis and satisfaction index analysis. [Result/Conclusion] Users’ needs for future learning center services in universities can be categorized into 3 must-be types, 9 expected types, 6 attractive types, and 8 undifferentiated types. According to the different needs, it proposes the optimization suggestions from six dimensions: facility service, space service, information service, teaching service, training and personalized service.更多还原