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价值共创驱动的数字政府建设:理论框架与实践模式

The construction of digital government driven by value co-creation:Theoretical framework and practical models

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【作者】 许源源门垚

【Author】 XU Yuan-yuan;MEN Yao;

【通讯作者】 门垚;

【机构】 中南大学公共管理学院

【摘要】 基于价值共创互动性、互惠性、目标性的概念内涵,从塑造价值愿景、促进公民参与、丰富实践路径等方面论证其驱动作用,进而构建“价值—组织—技术”理论框架,用以呈现数字政府的未来图景。研究发现,价值共创驱动的数字政府建设有助于彰显提升行政效率、精准匹配需求和增进社会公平的价值使命,促进政府的组织内部运作、组织间关系和组织外部环境的变革,并通过技术赋权、技术赋能和技术赋智机制发挥作用。通过对中国情境下的典型案例进行分析,归纳价值共创驱动数字政府建设的智能型、互动型、自主型和收集型实践模式,以期为相关议题的讨论提供理论借鉴与行动方案。

【Abstract】 Based on the conceptual connotation of interaction, reciprocity and purpose of value co-creation, the study demonstrates that its driving role is manifested in shaping value vision, promoting citizen participation and enriching practice paths, and then constructs a theoretical framework of “value-organization-technology”. The construction of digital government driven by value co-creation manifests the value mission of improving administrative efficiency, accurately matching needs, and enhancing social equity, transforming the internal, relational, and external environments of governmental organizations, and playing a role through the mechanisms of technological empowerment, technological empowerment, and technological empowerment of wisdom. Based on some Chinese practical cases, this study summarizes the intelligent, interactive, autonomous and collective practice models of digital government construction to achieve value co-creation, with a view to providing theoretical reference and action plans for the discussion of related issues.

【基金】 湖南省教育厅科学研究重点项目(23A0024)——“大数据驱动下乡村生活类基础设施与公共服务布局的统筹机制研究”;中南大学研究生自主探索项目(2023ZZTS0045)——“中部地区乡村公共服务供给的均衡性和可及性研究”
  • 【分类号】D63;TP399
  • 【下载频次】125
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