【摘要】 目的 探讨门诊智慧药房的建设及对配发差错率、患者满意度的影响。方法 娄底市中心医院从2021年9月中旬开始通过创新医药服务模式构建门诊智慧药房，选择2021年7月1日至28日(4周)医院门诊处方49 097份为智慧药房实施前，设为对照组；2022年7月1日至28日(4周)医院门诊处方49 206份为智慧药房实施后，设为观察组。比较两组的处方调剂差错率及满意度。结果 观察组的处方调剂差错率为0.002%，低于对照组的0.024%，差异有统计学意义(P<0.05)。观察组患者对取药等候时间满意度为93.48%，高于对照组的83.67%，差异有统计学意义(P<0.05)。观察组患者对窗口服务态度满意度为92.48%，高于对照组的83.86%，差异有统计学意义(P<0.05)。结论 通过创新医药服务模式构建门诊智慧药房可以减少处方调剂差错率，缩短患者取药等候时间，提升患者取药满意度，值得临床推广借鉴。更多还原

【Abstract】 Objective To explore the construction of outpatient smart pharmacy and its influence on distribution error rate and patient satisfaction. Methods Loudi Central Hospital started to build outpatient smart pharmacy through innovative medical service mode from mid-September 2021, and selected 49 097 outpatient prescriptions from July 1 to 28, 2021(4weeks) as the control group before the implementation of smart pharmacy. From July 1 to 28, 2022(4 weeks), 49 206outpatient prescriptions in hospitals were administered by smart pharmacies and enrolled as observation group. Prescription dispensing error rate and satisfaction were compared between the two groups. Results The prescription dispensing error rate in the observation group was 0.002%, lower than 0.024% in the control group, and the difference was statistically significant(P<0.05). The satisfaction of patients in the observation group was 93.48%, higher than 83.67% in the control group, and the difference was statistically significant(P<0.05). The satisfaction of patients in the observation group was 92.48%, higher than83.86% in the control group, and the difference was statistically significant(P <0.05). Conclusion The construction of outpatient smart pharmacy through innovative medical service model can reduce the error rate of prescription dispensing,shorten the waiting time of patients taking medicine, and improve patients’ satisfaction with taking medicine, which is worthy of clinical promotion and reference.更多还原