【摘要】 在公立医院高质量发展及公立医院绩效考核背景下，就医体验满意度管理成为热点和难点问题。安徽省儿童医院通过构建患者就医体验“二三三”管理模式，即外部和内部满意度、三级管理、三级指标监测考核体系，健全医院内部绩效考核、职称晋升、年度评先评优等管理制度，实现就医体验科学化、精细化和规范化管理，持续改善和提升患者就医体验满意度，取得了一定成效，以期为各医疗机构就医体验管理提供经验和借鉴。更多还原

【Abstract】 Under the background of the high-quality development of public hospitals and performance appraisal of public hospitals,the satisfaction management of the medical experience has become a hot and difficult issue. Anhui Children’s Hospital has constructed the“two-three-three”management mode of patient medical experience,That is,external and internal satisfaction,three-level management,three-level index monitoring and assessment system. This management mode has achieved certain results,in improving the hospital’s internal performance assessment, professional title promotion, annual evaluation and other management systems, to achieve scientific, refined and standardized management of medical experience,continuous improvement and enhancement of patients’ satisfaction with medical experience,to provide experience and reference for medical experience management of medical institutions.更多还原