【摘要】 目的 探讨科学优化多渠道分项目定量预约超声方案对诊疗流程优化的效果。方法 将超声科预约检查的2 400例患者作为研究对象，患者预约时间为2021年1月—2022年1月，根据不同的预约方式分为2组，I组为网上分时段分项目定量预约组（1 200例），W组为传统窗口预约组（1 200例），I组在超声科工作中实施网络预约分诊管理，W组在超声科门诊大厅预约窗口实施常规预约分诊管理，对比2组的投诉率、医疗服务质量、患者满意度。结果 I组投诉率低于W组（P<0.05）;I组医疗服务质量评分高于W组（P<0.05）;I组患者总满意率高于W组（P<0.05）。结论开展科学优化多渠道分项目定量预约超声方案，有效优化就诊流程，不仅能增加患者就诊满意度，还能显著提高医疗服务质量。更多还原

【Abstract】 Objective To explore the effect of scientific optimization of multi-channel and sub-project quantitative reservation ultrasound scheme on the optimization of diagnosis and treatment process. Methods In this study,2 400 patients who made appointments to the ultrasound department were selected as the main object of study. The appointment time of patients was between January 2021 and January 2022. According to different appointment methods,they were divided into two groups.Group I was the online time-phased and project-based quantitative appointment group(1 200 cases). Group W was the traditional window appointment group(1 200 cases). Group I implemented the online appointment and triage management in the work of the ultrasound department,group W carried out routine appointment and triage management at the appointment window of the ultrasound outpatient hall,and compared the number of complaints,medical service quality and patient satisfaction between the two groups. Results The complaint rate of group I was lower than that of group W(P<0.05). The score of medical service quality in group I was higher than that in group W(P<0.05). The satisfaction of patients in group I was higher than that in group W(P <0.05). Conclusion Carrying out scientific optimization of multi-channel and sub-project quantitative reservation ultrasound program and effectively optimizing the medical treatment process can not only increase patients’ satisfaction with medical treatment,but also significantly improve the quality of medical service.更多还原