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数字技术何以助推公众参与——以广州市“共筑清水梦”平台为例

How Can the “Digital Nudge” Boost Public Participation?——Take the “Build a Clear water Dream” Platform in Guangzhou as an Example

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【作者】 颜海娜吴泳钊

【Author】 Yan Haina;Wu Yongzhao;

【机构】 华南师范大学政治与公共管理学院厦门大学公共事务学院

【摘要】 随着大数据时代的来临以及数字技术的迅猛发展,各地搭建了不少联系群众、吸纳民意、畅通服务的网络参与平台。然而,一些网络参与平台的吸纳效果不尽如人意,政府平台建设的“热”与公众使用的“冷”形成鲜明的对照。以行为助推理论为基础,融合数字技术发展起来的“数字化助推”模式为网络参与平台建设与发展提供了新方向。对广州市数字化平台“共筑清水梦”的个案研究发现,“数字化助推”通过有序推进公众参与水环境治理,形成了具有阶段性、引导性和针对性的数字化助推策略,让公众参与成为建设“现代环境治理体系”的重要补充。其应用出现了三个迭代过程:在政府吸纳公众参与阶段,数字传媒技术与显著型助推融合打造“数字科普”;在公众配合政府参与阶段,互联技术融合社会型助推创建“数字社群”;在公众主动参与阶段,数据预警技术与启动型助推结合,打造“智慧众包”机制。助推策略成为数字建设的“支点”,撬动公众行为改变,为环境领域参与注入新可能。未来应进一步拓宽“数字化助推”的应用机制,汇聚更多社会力量促进河湖“长治久清”。

【Abstract】 With the advent of the era of big data and the rapid development of digital technology, many network participation platforms have been set up to contact the public, absorb public opinion and provide smooth services. However, some network participation platforms are not satisfactory, and the “hot” of the government platform construction is in sharp contrast to the “cold” used by the public. Based on the theory of behavior nudge, the “digital nudge” mode developed by integrating digital technology provides a new direction for the construction and development of the network participation platform. According to the case study of “Building A Clear Water Dream Together” on the digital platform in Guangzhou, “Digital nudge” by orderly promoting public participation in water environment governance, Forming a phased, guiding and targeted digital nudge strategy, Let public participation become an important supplement to building a “modern environmental governance system”. Its application presents three iterative processes, In the stage of attracting public participation, Digital media technology and Salience nudges integration to create “digital popularization of science”; In the stage of public cooperation with government participation, Internet technology and social nudges integration to create a “digital community”; During the public active-participation phase, Combination of data early warning technology and Priming nudges, Create a “Smart Crowdsourcing” mechanism. The nudging strategy becomes the “fulcrum” of digital construction to leverage public behavior change and inject new possibilities for participation in the environmental field. In the future, the application mechanism of “digital nudge” should be further expanded, and more social forces should be gathered to promote the “long stability” of rivers and lakes.

【关键词】 数字技术数字化助推河长制公众参与
【基金】 国家社科基金一般项目“基于数据赋能的重大突发公共卫生事件基层协同防控机制创新研究”(20BGL217)的阶段性成果
  • 【分类号】D63
  • 【下载频次】47
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