【摘要】 互联网技术的蓬勃发展加快了医疗自助终端的功能升级与拓展，同时医疗自助终端面向广大用户群体，应具有良好的包容性，为患者提供舒适的就医体验。总结医疗自助终端现存的问题，提出面向老年用户的医疗自助终端的包容性设计原则，对医疗自助终端进行重新设计，使用眼动设备测试重新设计的医疗自助终端的可用性，并对青年组和老年组的眼动数据进行分析。结果表明，结合包容性设计原则重新设计的医疗自助终端在完成率、效率及用户满意度上都比较趋同，满足老年人的使用需求且未影响青年用户的使用，提高了医疗自助终端的包容性。更多还原

【Abstract】 The vigorous development of Internet technology has accelerated the functional upgrading and expansion of medical self-service terminals. At the same time,medical self-service terminals are oriented to the majority of user groups and need to have good inclusiveness to provide patients with a comfortable medical experience. In this article we summarize the existing problems of medical self-service terminals,put forward the inclusive design principles of medical self-service terminals for elderly users,redesign medical self-service terminals,use eye movement equipment to test the availability of redesigned medical self-service terminals,and analyze the eye movement data of young and elderly groups. The results showed that the medical self-service terminal redesigned with the inclusive design principle was more convergent in terms of completion rate,efficiency and user satisfaction,which met the needs of the elderly and did not affect the use of young people,and improved the inclusiveness of medical self-service terminals.更多还原