【摘要】 信息化在为高校发展提供有效支撑的同时，也为师生提供了良好的信息化环境，成为了师生在校内学习、工作和生活不可或缺的因素之一。而传统的信息网络服务体系不够完善，导致师生接受服务的体验不好，满意度不高。本文基于ITIL服务台理论，设计了包含服务制度、技术平台、服务团队、服务流程等在内的高校数字校园IT服务体系，实践证明能够在整合多个服务方式的基础上，加强服务信息管理，规范服务流程，提升服务质量和师生的满意度。更多还原

【Abstract】 While providing effective support for the development of colleges and universities, informatization also provides a good informatization environment for teachers and students, and has become one of the indispensable factors for teachers and students to study,work and live on campus. However, the traditional information network service system is not perfect, which leads to poor service experience and low satisfaction for teachers and students. Based on the theory of ITIL service desk, this paper designs the university digital campus IT service system including service system, technical platform, service team, service process, etc. Practice has proved that it can strengthen service information management on the basis of integrating multiple service methods, Standardize the service process, and improve the service quality and the satisfaction of teachers and students.更多还原