【摘要】 目的 构建基于SERVQUAL模型的口腔护理临床教学服务质量评价体系。从而能够更为客观而全面地评价教学服务质量，充分体现护生在培训过程中期望与真实感知的差距。方法 课题小组通过查阅文献，整理分析后初步拟定基于SERVQUAL模型的问卷框架。并通过小组讨论形成初步设定质量评价的各项指标，运用Delphi法对15名专家进行咨询，通过两轮咨询，构建最终口腔护理临床教学的质量评价体系。结果 形成包含5个一级指标、12个二级指标、28个三级条目的评估体系。两轮专家咨询问卷回收率均为100%,专家权威系数为0.90,第2轮肯德尔和谐系数0.228,高于第1轮0.160。RI值为1.667,CR值<0.01。结论 该研究构建的基于SERVQUAL模型的口腔护理临床教学质量评估体系具有较强的科学性、可靠性和实用性，可为提升临床护理带教质量提供参考。更多还原

【Abstract】 Objective To construct a clinical teaching quality evaluation system of oral nursing based on SERVQUAL model. Therefore, it could evaluate the teaching quality more objectively and comprehensively, and fully reflect the gap between the expectation and real perception of nursing students in the training process. Methods The research group initially developed a questionnaire framework based on SERVQUAL model after reviewing the literature and analyzing. Through group discussion, the indexes of quality evaluation were preliminarily set up, and 15 experts were consulted by Delphi method. Through two rounds of consultation, the quality evaluation system of clinical teaching of oral nursing was constructed. Results An evaluation system including 5 first-level indicators, 12 second-level indicators and 28 third-level items were formed. The recovery rates of the two rounds of expert consultation questionnaires were 100 %. The expert authority coefficient was 0.90. The second round of Kendall harmony coefficient was 0.228,which was higher than the first round of 0.160. RI value was 1.667,CR value was < 0.01. Conclusions The clinical teaching quality evaluation system of oral nursing based on SERVQUAL model constructed in this study has strong scientificity, reliability and practicability, which can provide reference for improving the quality of clinical nursing teaching.更多还原