【摘要】 目的：探索“互联网+”母婴居家护理服务中的安全管理方法，为“互联网+护理服务”的安全开展提供借鉴。方法 ：通过建立互联网管理架构、制定制度流程、开展人员培训、规范服务过程、进行物品耗材智能管理、依托信息化技术制定并实施母婴居家护理服务中的安全管理策略。结果 ：我院2022年3月至2023年3月共开展母婴居家护理服务项目16项，提供母婴居家护理服务2 679次，未发生护理不良事件，服务满意率为99.25%，服务复购率平均为29.43%。结论 ：针对母婴居家护理服务安全管理难点制定相应安全管理策略，可为母婴提供安全、高质量护理服务，为全国各地医疗机构开展及完善“互联网+”母婴居家护理服务安全管理工作提供参考。更多还原

【Abstract】 Objective: To explore security management methods in the "Internet +" maternal and infant home care services,and provide reference for security development of "Internet+ nursing service". Methods: We proposed security management strategies from the perspective of establishing of an internet security management group, formulating procedural regulations, conducting personnel training, standardizing service processes, intelligent management of material resources.Results: Over a one-year period from March 2022 to March 2023, our hospital carried out a total of 16 projects of "Internet +" maternal and infant home care, providing a total of 2679 services. No adverse events occurred during the delivery of these services, resulting in a satisfaction rate of 99.25% and a repeat purchase rate of 29.43%. Conclusion: By analyzing security management difficulties of maternal and infant home care services from multiple dimensions and developing corresponding security management strategies, this study will help offer safe and high-quality nursing services to mothers and infants and provide a reference for medical institutions across China in order to conduct and improve the security management of "Internet +" home care services for mothers and infants.更多还原