【摘要】 目的:探讨六西格玛管理法在控制医院人力资源成本中的应用，以期通过该管理方法有效控制医院人力资源成本。方法:以M医院实施六西格玛管理改革为例，应用六西格玛管理中的DMAIC经典模型，即“定义、测量、分析、改进、控制”5个步骤，找出导致医院人力资源成本偏高的原因，并制定相应的改善措施进行干预；探索该管理方法在医院人力资源成本管理中的应用，并对其实施效果进行评价。结果:通过实施六西格玛管理法，找出影响M医院人力资源成本的重要因素，有针对性地进行数据分析，消除过程缺陷和无价值作业，提出降低M医院人力资源成本的改进方案并建立长效管控机制，达到了降低人事费用率的目标。结论:六西格玛管理应用于医院人力资源成本管理符合现代化医院管理的要求，提升人力资源管理的战略价值，增强医院核心竞争力。更多还原

【Abstract】 Objective: To explore the application of Six Sigma management in controlling hospital human resource cost, so as to effectively control hospital human resource cost through this management method. Methods: Taking the implementation of Six Sigma management reform in M hospital as an example, the DMAIC classic model of Six Sigma management, i.e. the five steps of “Define, Measure, Analyze, Improve and Control”, was applied to identify the causes of high human resources cost in the hospital and formulate corresponding improvement measures for intervention. The application of this method in the management of human resources cost in the hospital was explored and its implementation effect was evaluated. Results: By implementing the Six Sigma management method, important factors affecting the human resource costs in M hospital were identified, targeted data analysis was conducted, process defects and worthless operations were eliminated, improvement plans to reduce human resource costs in M hospital were proposed and a long-term control mechanism was established, and the goal of reducing the personnel cost rate was achieved. Conclusion: The application of Six Sigma management in hospital human resource cost management conforms to the requirements of modern hospital management, enhances the strategic value of human resource management, and strengthens the core competitiveness of the hospital.更多还原