【摘要】 提供具有公共服务性质的在线教育来完善教育服务体系，成为后疫情时代教育服务供给改革的方向之一。由于在线教育公共服务所涉及的参与主体在属性上具有多元性，治理理论成为学界在分析相关问题时会援用的思考角度。本文以治理理论为基础，以北京市“开放辅导”为例，通过分析“开放辅导”的价值目标、多元化主体角色，以及在在线教育服务提供与制度优化等关键环节中蕴含的运行机制，探讨应该如何组织个性化的在线教育公共服务供给。本文认为，建构基于数据的教育服务供给的关键是强化在线教育在回应个性化学习需求方面的优势，要借助数据实现角色职能与互动机制的创新，构建更大范围内的协同机制、培育更深厚的协同意识，推动不同层面的教育服务供给主体与接受者进入良性的互动循环，以释放多元主体的优势，促进在线教育服务供给健康发展。更多还原

【Abstract】 To provide public online educational service for the improvement of education service system is one of the education reform directions in post epidemic era. As the participants involved in online education services have multiple attributes, governance theory proves to be a reasonable thinking angle for analyzing related issues.Based on the governance theory, this paper taking “Beijing Middle School Teachers Open Online Tutoring Plan”as an example discusses how to organize the supply of personalized online education public services by analyzing the practical values, the diversified roles, and the key operating mechanisms regarding the direct process meeting students’ learning needs and the macro-institutional improvement. This paper concludes that the key to building a data-driven education service supply is to strengthen its ability to meet personalized learning needs. It is necessary to use data to innovate the agents’ obligation and interaction mechanisms, expand the range of collaboration mechanisms, cultivate a deeper sense of collaboration, and encourage different agents to participate in a sustainable interaction cycle, so as to release the advantages of multiple agents expecting a healthy growth of online education service supply.更多还原