【摘要】 目的:了解成都市基层医疗机构就诊患者对中医医疗服务质量的评价状况，发现基层医疗机构中医医疗服务存在的问题，并提出对策建议。方法:采用分层抽样法抽取成都市中心城区和近郊区的13家基层医疗机构，对中医就诊患者进行问卷调查，并对数据进行统计分析。结果:成都市基层医疗机构中医医疗服务质量总体评价得分为4.05;各维度得分由高至低分别是有形性(4.11)、移情性(4.08)、保障性(4.05)、可靠性(4.03)和沟通性(3.98);不同城区、性别、年龄、学历及收入的患者在基层医疗机构中医医疗服务质量评价上存在显著性差异(P<0.05)。结论:成都市基层医疗机构中医医疗服务质量处于较高水平；中医药服务项目以汤剂治疗为主，利用不均衡；城区间医疗资源存在差距，发展不同步；对于基层医疗机构中医医疗服务质量的评价存在性别、年龄、学历及收入的差异性。更多还原

【Abstract】 Objective: To understand the evaluation of traditional Chinese medicine(TCM) service quality among patients in grassroots medical institutions in Chengdu so as to find out the existing problems of TCM service quality of grassroots medical institutions and propose countermeasures. Methods: Through stratified sampling, grassroots medical institutions in central cities and suburbs of Chengdu were selected to conduct a questionnaire survey of TCM patients, and the data were statistically analyzed. Results: The evaluation score of TCM service quality of grassroots medical institutions in Chengdu was 4.05. From highest to lowest, the scores of each dimension were tangibility(4.11), empathy(4.08), assurance(4.05), reliability(4.03) and communication(3.98). There were significant differences in the evaluation of TCM service quality in grassroots medical institutions for patients of different urban areas, gender, age, education and income(P<0.05). Conclusion: The TCM service quality of grassroots medical institutions in Chengdu is at a relatively high level. The TCM service items are mainly decoction therapy, and the utilization is uneven. There is a gap in the medical resources between various urban areas, and the development is not synchronized. The patients of different gender, age, education and income differ in their evaluation of TCM service quality of grassroots medical institutions.更多还原