【摘要】 针对县级医院存在医患纠纷处理难、赔偿高的现状，文章构建县级医院医患纠纷影响因素的概念模型。采用文献分析法及扎根理论对62篇文献进行质性分析，通过NVivo软件编码得到364个参考点；经过反复分析、比较和联系，凝练出个体认知差异、制度政策背景、医患资源策略三个核心范畴；从认知—制度—资源三个维度提出县级医院预防医患纠纷危机的五个策略。以此促进医院管理者未雨绸缪，提升及时识别并处理医院潜在危机的能力，降低发生医患纠纷的风险。更多还原

【Abstract】 In view of the current situation of difficult handling and high compensation of doctor-patient disputes in county-level hospitals,this paper constructs a conceptual model of the influencing factors of doctorpatient disputes in county-level hospitals. A total of 62 articles were qualitatively analyzed by the literature analysis method and the grounded theory,and 364 reference points were obtained through NVivo software coding. After repeated analysis,comparison and linkage,three core categories are condensed,i.e. individual cognitive differences;institutional policy background and doctor-patient resource strategy to build a conceptual model of the influencing factors of doctor-patient disputes in county hospitals. From the three dimensions of cognition,system and resources,this paper put forward five strategies for county hospitals to prevent the crisis of doctor-patient disputes,in order to promote hospital managers to plan ahead,improve the ability to timely identify and deal with the potential crisis of the hospital,and reduce the risk of doctor-patient disputes.更多还原