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以预付模式为基础的大型公立医院开展移动支付案例研究

Case study of mobile payment in alarge public hospital based on the prepaid model

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【作者】 孙浩凯; 余海宏; 汪子璇; 孙晓凤; 陈丽芬; 程琳; 方子;

【Author】 SUN Haokai;YU Haihong;WANG Zixuan;SUN Xiaofeng;CHEN Lifen;CHENG Lin;FANG Zi;Tongji Hospital affiliated to Tongji Medical College of Huazhong University of Science & Technology;

【机构】 华中科技大学同济医学院附属同济医院;

【摘要】 移动支付在提高医疗结算效率、改善患者就医体验的同时,也存在很多实践性问题。文章介绍移动支付在以预付模式为基础的大型公立医院中的应用,分析其运行过程中出现的技术上的不足和管理上的缺失,并提出对策:加大技术力量投入、升级预付模式为即付模式、理顺业务关系和岗位职责、加强人才队伍建设。

【Abstract】 Mobile payment can improve medical settlement efficiency and patient experience. At the same time, there are also many practical problems. This article introduction the practice of mobile payment in a large public hospital based on prepaid model, analyze technical and management deficiencies in its operation, and propose solution strategies: increase technical investment, upgrade prepayment mode to direct payment mode, smooth out business relations and job responsibilities, strengthen team building.

  • 【分类号】R197.322
  • 【被引频次】1
  • 【下载频次】74
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