【摘要】 以武汉疫情期间"社工伴行"在线志愿团队的实践为例,探讨女性生命、实践行动对实现国家有效治理的意义。认为女性志愿者在线的有效服务显示出女性具有搭建平台、整合力量、调配资源、上下沟通的领导力和协调力;女性在借助技术、资源之余,显示出强烈的愿意倾听、共情、回应他人的特殊力量,抚慰人心,重建了隔离期间人的社会关联;女性志愿者承受自身家庭关系的紧张、亲人的疏离,忍受来自服务对象的误解、谩骂及身份价值的不被承认而坚持救助他人,践行着理想主义追求,完成了生命价值的自我超越。女性志愿者的实践促成治理快速有效地达成,实现了国家治理所期待的人的自治和社会共治的完成。女性生命力呈现的这些特点提示,国家治理的最终实现要团结整合女性的力量,才能更好完成治理走近个体、迈入人心的最后一步。更多还原

【Abstract】 This study takes the actions of female online volunteers named“social worker companions”during the Wuhan epidemic as an example to explore how women can participate in the treatment of the entire epidemic with the help of the Internet and new technical means during the outbreak of the epidemic, for the purpose of helping themselves, the individual others,families, communities, and hospitals to solve emergent difficulties, ultimately helping the country complete the effective management of entering the crowd and moving into the hearts of the people in major emergencies.Women played an important role in Wuhan’s escape from the epidemic: two thirds of the more than 40, 000 medical staff who came to help Hubei were women, and in the“social worker companions”team, women volunteers accounted for more than 80% of the volunteer team, and the founders and key contacts were also women.Women play an important role during the Wuhan epidemic which is manifested in many aspects:Firstly, they created an online three-level epidemic prevention model, classified group members according to the threelevel defense, and established another group. The first level was general popular science group which introduced epidemic prevention knowledge, seek medical advice and general problems that can be solved online; the second level was suspected patients in home isolation who required professional medical staff’s guardian every day to help monitor their situation and give home guidance; the third level was for those who had been diagnosed but had not been admitted to the hospital, and their purpose is to be admitted to the hospital. At the same time, the social workers, community workers, psychological counselors, and assistants in the group had clearly assigned the division of labor. Through the acquaintances in the group, they can find communities that were willing to connect with them, and then found the doctors and their assistants in the hospital to create the“4 +1”online and offline cooperation anti-epidemic platform. With the help of female communication, coordination and leadership, they trained online staff, communicated with hospitals and patients, integrated resources, helped hospitals and communities get out of chaos, stabilized people’s hearts, and showed a strong organization for women leadership.Secondly, women’s listening, companionship and long-term work persistence to patients in the process soothed the hearts of the people and soothed the spirit of the clients. With love, cooperation and friendship, it truly responded to the essence of the relationship between people instead of splitting, blooming the light of volunteers’ humanity and exploring a new way of volunteer service with“response greater than satisfaction”. The meaning of“response”was to provide communication, companionship and support for those who lived in the community without social interaction. Even if it could not really solve the actual problem, it could let the help-seekers feel that the world did not abandoned them and they still had someone in charge. This kind of spiritual comfort stimulated the life force of the patient or the quarantined person, thus accomplishing the rescue and self-saving.Thirdly, female volunteers overcame difficult times in volunteer activities with the spirit of tenacity, tolerance, idealism,and practiced idealism by facing the difficulties in daily life and solving practical problems. The difficulties and setbacks that volunteers faced in actual actions were beyond imagination. Many volunteers of“Social Workers”collapsed and burst into tears. There were exhausted work pressure, excessive negative news, and countless sleepless nights, including the tension of family relationship, the breakdown caused by excessive work intensity and exhaustion, the traumatic stress syndrome(PTSD) caused by too many suffering stories from the client, and the damage caused by some institutions or personnel.What’s more, the suffering of more people outside of individuals, small families and work teams made them more concerned. However, The sense of accomplishment brought by truly doing something for others also makes them feel proud of themselves. The hospital that was once disdainful later thanked them very much. Many people who had helped join their team in turn, adding new strength to the team; some people who have been helped actively donate to them, and these feedbacks make them feel that everything is all right. It is worthy,and the sense of value, honor and the unity of team organization finally helped them overcome the difficulties of reality and continue to move forward.In the Internet + era, during major public incidents, especially when the normal ground communication and communication channels in the community are blocked, female volunteers build resources and information exchange platforms online to find supplies for hospitals and beds for individuals, helping individuals or institutions in difficult situations to get out of difficulties. With extraordinary resilience, persistence, empathy and companionship, they respond to individual appeals and griefs and nurture countless rescued people into voluntary forces to help others. To incubate and cultivate countless similar voluntary groups with tolerance and understanding without seeking personal knowledge, they tolerate all kinds of misunderstandings, abuse, and stabbings. The actions and practices of the female volunteers of the“Social Workers”during the epidemic have relieved the loss and pain of hospitals, communities, and families, and soothed the sad individual hearts. At the same time, they have also cultivated the people’s power of autonomy and co-governance. Practicing the“rule of the people”, the co-governance expected by national governance is truly implemented into the individual, into the individual’s mind, and completed the last step of effective governance. This kind of volunteer activities of women give more meaning to life and break through the limitations of culture on women’s lives. In this sense, it is women who endow life with richness and meaning,and it is more women.:The breakthrough of self, out of the boundaries of self barriers, and gaining real life.更多还原