【摘要】 对当前市民热线系统人机交互状况进行分析,找出由人工坐席接听来电的弊端,把智能语音技术应用来分流人工坐席接听压力,提供关于构建"人工智能+12328服务"惠民新模式的一些想法。更多还原

【Abstract】 This paper analyzes the current situation of human-computer interaction in the public hotline system,finds out the disadvantages of answering calls by artificial agents,applies intelligent voice technology to divert the pressure of answering calls by artificial agents,and provides some ideas on building a new mode of “artificial intelligence + 12328 service”to benefit the people.更多还原