【摘要】 护理团队是医院里最能体现关怀、服务的岗位。作者介绍了东阳市人民医院护理部以暖心为导向,在提高服务水平、打造暖心护士方面的实践做法。通过分析目前优质服务实施的瓶颈,构建结构化的服务培训以及持续的效果追踪体系,从而提升服务品质,提高患者满意度。更多还原

【Abstract】 The nursing team is the most caring, service-oriented position in the hospital. The authors introduce the practice of the nursing department of Dongyang People’s Hospital in improving the service level and creating warm nurses with warm heart as the guide. By analyzing the current bottlenecks in the implementation of quality services, constructing structured service training and continuous effect tracking system to improve service quality and patient satisfaction.更多还原