【摘要】 本文针对高校网上服务流程重构的设计方法的问题,为了快速实现符合用户需求的网上服务流程,提出统一服务平台框架的方案,引入敏捷化方法(SCRUM)的思想,提出服务流程的敏捷化设计方法和步骤,通过实际的案例的应用和分析,说明提出的设计方法和框架是有效的。以期对业内网上服务平台的建设有一定的借鉴作用,最后提出下一步的研究方向与思路。更多还原

【Abstract】 Aiming at the problem of the design method of University online service process reengineering, in order to quickly realize the online service process that meets the user’s needs, this paper puts forward the scheme of unified service platform, introduces the idea of agile method(SCRUM), puts forward the agile design method and procedures of online service process.Through the adoption and analysis of actual cases the effectiveness of the proposed design method and platform is illustrated. It hope to have some experiences of online service platform contribute to others, and finally put forward the next research thoughts.更多还原