【摘要】 新冠肺炎疫情防控期间,大量读者校外远程访问图书馆电子资源。为有效提升馆藏电子资源远程服务能力,本文以中南大学图书馆在新冠肺炎疫情防控期间的电子资源远程服务读者咨询常见问题为例,从图书馆的读者、资源、技术和服务四要素分析其中存在的问题,提出可操作性建议,为提升高校图书馆电子资源远程服务能力和服务效率提供借鉴。更多还原

【Abstract】 During the period of prevention and control of COVID-19,large numbers of readers visited the library’s electronic resources via off-campus remote access. In order to effectively improve the remote service ability of electronic resources,reader’s FAQs of the remote service of electronic resources during the period of prevention and control of COVID-19 in Central South University Library are taken as an example. The problems of remote service of electronic resources were analyzed from the four elements which were reader,service,technology and resources,and operational suggestions are put forward. It can provide a reference for improving the remote service quality of electronic resources in university libraries.更多还原