【摘要】 [目的/意义]为发现不同研究背景中在线学习用户使用行为的普遍规律,消除研究时间、调查样本等带来的影响,归纳和梳理该领域的研究结论。[方法/过程]采用元分析方法对国内外在线学习用户使用行为研究的64篇文献,21 227个独立样本进行综合分析。[结果/结论]研究结论发现共有25个因素与在线学习用户使用行为显著相关,其中强度相关因素主要集中在用户、系统两方面,中度相关有社会影响方面,弱相关因素并未出现。具体而言,影响最大的是使用态度、感知便利性和感知娱乐性,影响较弱的是个人创新、计算机焦虑和信息质量,感知自主性和服务质量没有显著影响。同时,针对研究结果,结合在线学习平台的现状,从用户、系统和社会方面提出了优化在线学习服务的建议。更多还原

【Abstract】 [Purpose/Significance]In order to discover the universal law of online learning user behavior in different research backgrounds,eliminate the impact of research time,survey samples,etc.,and to summarize and comb the research conclusions in this field.[Method/Process]This paper used meta-analysis to study the behaviors of online learning users at home and abroad,a total of 64 articles and 21227 independent samples were analyzed comprehensively.[Result/Conclusion]The study found that there were 25 factors that were significantly related to the behavior of online learning users.The intensity-related factors were mainly concentrated in the user and system facts.The moderate correlation also added social impact.The weak correlation factors have not appeared,indicating that the exsisting researches were relatively concentrated.Specifically,the most influential factors were attitudes,perceived convenience,and perceived entertainment.The weaker impacts were individual innovation,computer anxiety,and information quality.Perceptual autonomy and quality of service had no significant impact.At the same time,according to the research results,based on the status quo of online learning platform,suggestions for optimizing online learning services were proposed from the user,system and social perspective.更多还原