【摘要】 本文通过对首批示范高职院校图书馆及读者进行调查,发现信息沟通不畅、信息服务水平参差不齐影响用户对图书馆使用体验。为缩小用户期待值与实际体验的差距,应该从服务管理标准化、开拓标准化灵活性等方面识别新媒体环境下高职院校图书馆用户服务面临的困境,探索提高图书馆用户服务质量与成效的途径,并提出了相应的解决措施,以期提高用户服务成效。更多还原

【Abstract】 Through a questionnaire survey of first batch of demonstration vocational college libraries,this paper finds that poor information communication and uneven information service level affect the user experience of the library. In order to reduce the gap between the user expectation and the actual experience,this paper identifies the user service faced by the vocational college library under the new media environment from the aspects of service management standardization and development of standardization flexibility This paper explores the ways to improve the service quality and effectiveness of library users,and puts forward corresponding solutions to improve the service effectiveness of users.更多还原