【摘要】 "双一流"大学建设最主要目的就是力促中国从高等教育大国向高等教育强国转变。而"最后一公里"服务问题却严重影响着"双一流"大学建设的内涵式发展乃至高等教育现代化建设的整体成效。要解决服务覆盖面不够到位,不能满足差异化需求;办事方式灵活度不够,人文关怀有待加强;多头管理,办事效率有待提高;注重执行上级安排,关注师生满意度不够等"最后一公里"服务问题。必须采取建立以"大学章程"为核心的现代大学制度,落实办学自主权;扫清行政化障碍,大学行政回归以服务为中心的本位;完善监督与奖惩制度,及时解决问题;提高服务水平,实现双赢发展;共生共荣,打造学术命运共同体等相关措施。更多还原

【Abstract】 The main purpose of the construction of "double first-class" universities is to promote the transformation of China from a higher education country to a higher education power. The "last mile" service problem has seriously affected the connotative development of "double first-class" university construction and even the modernization of higher education. A number of service-related issues have emerged, for example,"the service coverage is not enough, and the differentiated demand cannot be met; the flexibility at work is inadequate, the humanistic care needs to be strengthened; the multi-head management, the work efficiency needs to be improved; overemphasis on the implementation of a superior arrangement, the lack of satisfaction of teachers and students", etc. In view of these problems, it is necessary to adopt related measures to establish a modern university system centered on the "University Charter", and implement the autonomy of school running. It is also needed to clear the obstacles to administrativization; return to the service-centered standard of university administration; improve the supervision and reward system, and solve problems in a timely manner; thus improving service levels, achieving win-win development; symbiosis and common prosperity, and creating a shared community of academics.更多还原