【摘要】 随着信息技术进步,云计算、大数据、人工智能的快速发展和融合应用,呼叫中心的体系架构和商用模式也随之迭代升级,本文对云呼叫中心的技术发展和商用模式变革进行阐述,在5G时代,新技术成熟展现了未来客户服务的走势和驱动力。更多还原

【Abstract】 With the progress of information technology, the rapid development and integrated application of cloud computing, big data and artificial intelligence, the architecture and business model of call center are also upgraded iteratively. The technical development and business model transformation of cloud call center are described in this paper,. In the 5 G era, new technology matures, showing the trend and driving force of future customer service.更多还原